Prim Petal Co. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Prim Petal Co. respects the privacy of you, our client.
- We do not sell or lease personal customer information to third parties. We will only provide details to freelancers and couriers who work on behalf of Prim Petal Co., in order to provide our service.
- We will ask you to provide personal contact details, addresses and payment details when needed.
- Prim Petal Co. takes all reasonable steps to protect the personal information we gather from loss, unauthorised access, modification, disclosure or any misuse.
Database
We will keep your personal details on file for our own use in regard to your wedding or event. We may contact you from time to time in relation to events / points of interest we see to be of relevance to you. We respect your right to unsubscribe from our mailing list at any time.
We will never sell or give your personal information to a third party.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Prim Petal Co. website cookies
Prim Petal Co. uses ‘cookies’ to manage and improve users’ experience on the Prim Petal Co. website. A cookie is a small text file that Prim Petal Co.’s site may place on their computer as a tool to remember their preferences. Individuals may refuse the use of cookies by selecting the appropriate settings on their browser.
Prim Petal Co. uses tools that tell Prim Petal Co. when a computer or device has visited or accessed Prim Petal Co.’ content. This allows Prim Petal Co. to tailor advertising, both on Prim Petal Co.’ website and through advertising networks on other websites, based on their visits or behaviour through cookies on their device. Individuals can control how cookies are used and for what through the settings on their chosen browser.
Prim Petal Co. also uses Google Analytics to track visits to the Prim Petal Co. website, using this information to track the effectiveness of the website. While this data is mostly anonymous, sometimes Prim Petal Co. will connect it to individuals, for instance in personalising a webpage, or pre-filling a form with their details. For more information on Prim Petal Co.'s analytics tools, read Google's privacy policy.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us via email:
This Privacy Policy was last updated on Wednesday 30th August 2023.